Running Solo...

On Friday, March 20, 2020, I successfully graduated from the Enterprise training program.  Does this mean I know everything I need to in order to flourish with the company?  On a limited scale, the answer is "Yes!"  Albert Einstein once stated, "The more I learn, the more I realize how much I don't know."  Wow, what a jam-packed morsel of truth that statement is!  Even though I was given tools to use for a future with the company, I also recognize there is so much more that could have been taught in the five weeks I was in training.  I do feel adequately trained; however, the training material could have been greatly expanded to include basic information that would connect the dots in much of what we do as customer service representatives.  For my first week out of training, I felt the the phone calls were generally good overall.  There were a few potential difficult customers, but the safety net for such incidents is the Escalations Department.  This option shouldn't be abused, but they are great for diffusing a tough situation.  Will I make a career out of Enterprise Rent-A-Car?  Unfortunately, the jury is still out on that.  In the interim, the job is a means to an end and a blessing from God. Of course I pray His staying power to stick with the job long enough to give it a chance.  Don't misunderstand, I am grateful for a great-paying full-time job with full benefits.  Especially one in which I can work from home when so many are out-of-work during the Corona Virus scare.  Who am I to treat God's blessings lightley when He has been so generous?  As more time passes, I'm sure the job and subsequent duties will get easier.  In the meantime, I am simply taking the job one phone call at a time.